Talent FAQ & Troubleshooting
Common questions and quick fixes for the For Talent portal. If you don't find what you need here, check the linked detail pages.
Why is my match score low?
Match scores combine six dimensions: Skills, Availability, Culture Fit, Cost Efficiency, Experience / Seniority, and Domain Depth. A low overall score almost always traces back to an incomplete profile.
- Add and accurately level your skills — this is the biggest factor.
- Set an Available or Limited availability status with realistic weekly hours.
- Complete the work environment (CVF) assessment so Culture Fit isn't defaulted to a neutral midpoint.
/person/projectsI'm not appearing in company searches
- Check your Profile → Visibility level — Private hides you from all search. Use Marketplace to be discoverable network-wide.
- On Settings → Privacy, make sure Discoverable in Search is on.
- Confirm your availability status isn't Not Looking, which heavily suppresses your ranking.
- Finish your profile — a headline and at least three skills are needed for strong marketplace visibility.
My resume import didn't extract everything
- Upload a PDF or Word (.docx) file under 15 MB.
- If the parser times out or fails, your file is still saved — add details manually on the Skills page, or try uploading again.
- Items not in the capability catalogue are submitted for review and added once approved.
Re-uploading a resume replaces all existing experience, skills, certifications, and education. You'll be asked to confirm before anything is overwritten.
How does GitHub skill verification work?
Connect GitHub from Settings → Integrations. Illumera passively analyzes your commit activity and adds a GitHub Verified badge to matching skills. Badges are private to you by default; you control whether companies can see them with the badge visibility toggle on the GitHub card.
/person/settings/integrationsHow do I respond to a project invitation?
Open the Engagements page, go to the Pending tab
(/person/engagements/pending), expand the Invited engagement, and click Accept
Invitation or Decline.
/person/engagements/pendingCan I withdraw an application?
Yes. On the Projects → Applied view or the Pending engagements tab, expand the application and click Withdraw Application.
When and how do I get paid?
The platform tracks engagement hours, rates, and invoice status under Settings → Payments. Automatic payouts (Stripe Connect) are in development; until they ship, payments are handled outside the platform. Keep your W-9 current to avoid payout delays once payouts go live.
How do I change my email or password?
Your email is managed by your identity provider and is read-only in Illumera. Change your password under Settings → Security. Two-factor authentication is coming soon.
How do I reset my skills profile?
On the Skills page, click Reset Workspace. This permanently deletes all work experience, skills, certifications, and education (your work environment and culture preferences are not affected) and requires a two-step confirmation.
A workspace reset cannot be undone and will invalidate your existing match scores until you rebuild your profile.